Algorithms are everywhere. You may not be able to see them, can’t touch them, and don’t know what they taste like; but they see you and likely know both what you’d like to touch/own/buy and what your tastes are. Go onto Amazon and it will recommend purchases based on your browsing history. Go onto twitter and it’ll recommend people based on who you’re already connected to. Ask an investment banker a questions and it’ll be the algorithms doing all of the answers.
But what could that look like? Here’s an example of algorithms ‘for good’, complete with user’s testimonials and a brand new video!
Presenting: Social Mirror, the cuddly algorithm machine.
My one ask is: Ask Better Questions.
1. Local-level practitioners should be using our 5 community rules.
For example, when you go to see a GP, they should be asking about your social connections. Do you have any? Can they link you to local groups? Do the connections you have already have the capacities to help you?
2. When local authorities make service allocation decisions, they should be informed by a holistic understanding of impact.
Using health and social care as a key example, I will finish off with two (and a half!) caveats and One Ask (coming Friday).
Two and a half Caveats:
- Change can be painful.
- Never forget the fun vs. need continuum.
2½. Have an offer and be patient with it.
What is the relational state if you look it in the eye? I am outlining Five rules, Four Principles, Three approaches, Two caveats and One request to using community-led or relational state approaches. These blogposts have emerged around a couple of presentations I have given recently, and I hope they will be of interest and use to anyone who does voluntary or community work, or who works for or with private, public or third sector organisations that work with people and/or communities at a local level.
This [..] is intended as a work-in-process idea that I am very happy for people to take apart
Yesterday I outlined the idea of a scale that runs from long-term condition to one-off crisis, intersected by one that runs from infrastructure to social structure. This is sketched out in the image below, and is intended as a work-in-process idea that I am very happy for people to take apart!
What makes something work? What makes an Incredible Edible that is not in Todmorden, or an UnMonastery project that is not in Matera? We have found that the community projects and initiatives that work best tend to follow something along the lines of these four principles: locally specific, co-produced and collaborative, asset-based and aiming towards resilience.
“Social Mirror has made a massive impact in my life because when I moved here I had nobody and nothing. Going to groups through Social Mirror started the ball rolling….”
In my time at the Connected Communities team, ‘social networks’ have gone from ‘huh?!’ to buzzword by way of Facebook and Twitter. This is a good thing. Feeling supported, connected, needed and part of a community is essential to doing well and to be able to turn your aspirations and ideas into reality.
However, what is missing is a concrete sense of the theory of change behind a networks approach: amongst all these calls to set up time-banks and end loneliness, what does a social networks-based approach look like, if you look it in the eye?
The RSA’s Social Mirror project was featured on BBC points west yesterday. Footage will be available online until 7pm tonight, and our slot starts around the 18 minute and 50 sec mark.
Social Mirror is a way of operationalising network analysis and wellbeing science to make tangible differences to peoples’ lives. In the Social Mirror: Community Prescriptions project, people waiting to see GPs in Knowle West, Bristol, are asked to complete a short questionnaire via an app on a tablet computer and are then given a ‘social prescription’. This directs them to community activities or groups such as coffee mornings, sports classes or local history clubs – instead of being prescribed drugs or other health interventions. It’s essentially a bit like an automatic magazine quiz: you answer questions and, if you need it, Social Mirror can issue you with local ‘community prescriptions’ based on your interest: from a walking group to a photography class.
In the BBC Points West video I explain why Social Mirror is important, and why our human and community-based approach to health and social care demand management is so necessary and timely.
“We know that social isolation can be as bad for you as smoking, with effects ranging from depression to cardiovascular disease. It’s often very small changes that make big differences in our lives; and Social Mirror is that first step from being alone or feeling that you are not doing great things in your life, to feeling part of your community”
From small acorns, great oaks. What has been described by Radio 4’s Giles Fraser as a ‘small local project’ is one participants have claimed has made their ‘life is worth living’. One participant who was given a prescription for a walking group has never looked back. He says:
“It has changed my life. I would recommend it to anyone. I wasn’t doing anything; I’d been a recluse and for three days a week I wouldn’t go out of the flat and the weight was piling on. I’ve now lost a stone and I can talk to people quite freely which I couldn’t before.”
The benefits are also being felt by local activities. Mary Hall runs a lip-reading group at Knowle West Health Park for those with hearing loss. She has had referrals from Social Mirror and says her group really benefits those who attend. She explains:
“They come and meet other people like themselves and compare notes to their heart’s content – it’s much less isolating for them. I reckon I keep people out of doctors’ surgeries because of depression. They come once a week and we are like a family here.”
As I have said elsewhere, my hope is that one day Social Mirror and other community approaches that change social relations to transform economic and community potential will be available for all. For now, fingers crossed!
Filed under: Arts and Society, Design and Society, Social Economy
The first ever unMonastery launched this month in the city of Matera, in Southern Italy. Doing something new is messy. The path is unclear, doubt is a killer, and it’s somehow never easier to quit than when you are on the verge of something real.
2014 could be the year of unMonastery, and my mission, gladly accepted, is to help shape evaluation models and metrics that help us understand what it is and if it is working.
UnMonastery is place-based social innovation that throws a group of people into one place – currently Matera – and sees what happens. It takes issues facing the whole of Europe – youth unemployment, mismatched skills, brain drain to major cities, under-utilised buildings, depleted public resources –and offers up a secular, 21st century version of the monastery. People with skills and projects to offer are housed, fed and work out of a building that would be otherwise left empty.
Best suited to areas suffering brain drain and a lack of home-grown opportunities, the ‘unMonasterians’ are tasked with working with people from the local area to develop locally specific projects that respond to local needs and assets. For me the key question will be measuring whether the project is one that both preserves the sanity of its protagonists, and can be mapped to really engage with and become embedded in its local area. Without the wellbeing of those working in it, it becomes a workhouse, without local embeddedness it becomes a fun working holiday for some super-skilled Europeans.
The Matera unMonastery is situated in the ‘Sassi’ of Matera, a ridiculously picturesque setting in the labyrinthine ancient part of the city, where, since the troglodyte era, houses have been built into the local ‘tufo’,a calcarenitic rock that comes from marine sediments. Whilst fantastic, this setting will actually prove to be one of the first challenges for the unMonastery: Matera, the people, is not Matera, the beautiful and touristy Sassi.
The Matera unMonasterians were selected through an international open call in which people were encouraged to apply for residencies in Matera with projects that responded to local needs and interests, as had been set out following a series of co-production workshops. The final team comprises of projects that take us from building functional solar-panel trackers with local young people, to setting up water-filtering systems for urban farming. The skill-set of the unMonasterians spans coders, graphic designers, illustrators, engineers, social scientists, artists. Over the next four months their projects will focus both on Matera, and on unMonastery as a venture in its own right. UnMonastery favours total, brutal, transparency: you will able to follow its progress, with everything from project plan updates to budgets available online. If at all curious, you can meet the team and ask many questions today (!) from 10am UK-time, by following the hasthtag #unmon on twitter.
Progress so far?
Due to the iterative nature of building unMonastery, it was always hard to know what it would end up being. Born as an idea in the first EdgeRyders conference in Strasbourg, it only became real when Matera – currently a candidate for European City of Culture 2019 – stepped up as a host and funder. First Materans shaped unMonstery in their understanding of what Matera’s assets, resources and needs were; then the unMonastery applicants shaped unMonasery through the projects they proposed. And now, Matera and unMonasterians – sometimes the same thing – will shape each other.
So, how will we know if it is working?
Without the wellbeing of those working in it, #unMonastery becomes a workhouse; without local embeddedness it becomes a fun working holiday for some super-skilled Europeans
The job of the unMonasterians is now to work hard and be nice to each other – not too light a request when living and working in the same space as up to ten people for up to four months.
Using metrics developed in the RSA’s Connected Communities work, I am helping them develop ways of measuring how things are going, inside and out.
1. How are you? Social change is messy, and burn-out is often the cost. The unMonasterians will be asked to measure their levels of wellbeing, and make sure they have routines that allow for some version of the five ways to wellbeing and proper sleep.
2. Do you feel part of a community? RSA Connected Communities work has really highlighted the importance of feeling part of a community, of feeling accepted where you are.
3. Do you feel supported? It is important to know that you can go to others when you need, and our social connections are often the first thing to suffer when we move around. Even for those who live in Matera full-time, their new focus could disrupt those social connections that currently help them feel well.
4. How are you and your project linking in to the local area? This is the big mama of the questions. Even if our unMonasterians are happy, bright eyed and bushy tailed, without real local engagement unMonastery is a spring-break, not a new way of working. Using social network analysis, and possibly linking to unMonasterian Lucia‘s walking ethnographies, we will be tracking who the unMonasterians are working with, how this changes, and if this goes beyond the existing contacts of our contacts. Everywhere is a bubble: a key question will be whether we can burst ours.
2014 could be the year of the unMonastery, and unMonastery could be the start of something really excellant. Please do follow unMonastery on twitter, keep up to date with what they are doing here, and join them for an online twitterstorm at 10am today!
— Edgeryders (@edgeryders) February 8, 2014
Gaia Marcus is a Senior Researcher on the RSA Connected Communities project.
You can find her on twitter: @la_gaia
The fabulous poster images are all by Anthony Burrill.
“It’s almost as if there is this magic bullet that we all know about but [that is hard to] implement in public policy … the people around you completely condition how well you do in life, what you end up doing and how well you are feeling”
On Saturday I was invited to speak to BBC Radio Bristol’s Dr Phil Hammond about the Social Mirror project we are currently piloting in Knowle West, Bristol, with our local partner, the Knowle west Media Centre. Social Mirror is a project in which people waiting in their GP’s surgery are invited to carry out a short survey on a tablet computer that ‘diagnoses’ their levels of wellbeing and personal connectivity, and that can suggest local community prescriptions if there is a need. These community prescriptions can be anything from walking groups to Tai Chi to Woodworking.
Not for the first time, I was asked why the Royal Society for the Encouragement of Arts, Manufactures and Commerce would “be doing good work like this” quite so close to the coal face, and quite so practically. It is easy to think that hyper-local projects might be too ‘small’ to be of interest to an organisation with such international reach, but it is only through trialling out our innovations in the real world that we can allow them to take real roots.
As Adam Lent – the RSA’s Action and Research Centre Director – laid out yesterday, the RSA has hoisted a new flag: the power to Create. Adding a new ending to the French enlightenment refrain - Liberté, Fraternité! Egalité! Créativité! – our interest in the power to create helps explain why an organisation such as the RSA might be interested in connecting isolated people in Bristol to activities in their area. As I explained to Doctor Hammond, social connections – who we know, who we rely on, who we get our information from – are almost the magic bullet; a friendly elephant in the room that no-one quite knows how to operate.
The truth is that who you know massively influences who end up being, just as you influence all those around you. In our research with 3000 people in deprived areas in England, we found that people‘s social connections affected their life satisfaction and sense that what did they did in life was worthwhile. Indeed, those people who did not have people they felt close to or who did not have people that might give them small-scale, practical help or that did not have any connections in the local area, had both life satisfaction and feelings of life being worthwhile that were lower in statistically significant ways, independently of other factors. For groups that might generally be at a wellbeing risk, for example older people or single parents, we often found that social support seemed a determining factor in their subjective wellbeing being either very positive or very negative.
If we are to open up the power to create – the ability to ‘act in ways that are unique to [your] own capacities or vision’ [in a] unique, pro-active and self-determined nature’ – then we need to start paying serious consideration to the effect of an individual’s social context on their understanding of their own capacities or vision. Like Sir Young’s originally satirical understanding of the term ‘meritocracy’, the power to create is not a phrase that we can accept uncritically, even as we welcome it into the arsenal of tools that we can use when seeking to help create the world we would like to live in.
The perception of owning this power to create – the power to be an actor in your life and not merely a participant – is not as widely distributed as the ability to create is. People often need a push, a spark, a catalyst. The act of doing, of interacting, of creating implies some level of believing that you are worth it. By connecting people to others and activities in their local area, by helping them open that front door and get out there, we ultimately might be that spark.
“I can’t say enough about [the social mirror project] because it has changed my life… if I hadn’t done it I wouldn’t have known about these walking groups. After I retired I felt like a recluse, three days a week I didn’t go out of the flat. I’ve now lost a stone in weight, I can talk to people quite freely which I didn’t before… I’ve stopped drinking alcohol -I don’t need it to help me sleep as the walks tire me out.”
Social Mirror Project Participant
Gaia Marcus is a Senior Researcher on the RSA Connected Communities project, and leads the Social Mirror project.
You can find her on twitter: @la_gaia