By Sean Taggart, Owner and Chief Executive of The Albatross Group
You can’t run your business without them. They can take up all your time. They incur huge costs on your bottom line but you don’t know how much value they add to your company. And every single business in the UK has them.
What are we talking about? You guessed, it, it’s your employees. Your staff. Your workforce. Those people who make everything happen in your business.
For an SME, managing your people can be both easy and incredibly difficult. On one hand it’s likely that you know everyone who works for you. You tend to work as a tightly-knit team and you instinctively know the contribution that each person adds to the business as a whole.
On the other hand, your HR practices are not likely to be that sophisticated because you probably haven’t needed them to be. HR activity can tend to be reactive rather than proactive, managing the here and now rather than planning ahead.
All of this is manageable, in fact, it has to be, as there are often too many other calls on your time! The problem comes when your company grows to a point when manageable becomes distinctly unmanageable. For many this is when you hit a tipping point such as where the number of employees grows beyond the point where everyone knows everyone’s name.
For us, it started when we hit 60 employees. That was the point that HR formally went off my desk elsewhere.
When you’re an SME owner manager you start off as a jack of all trades – covering finance, sales, marketing and HR. They all fit together when you’re starting out, but once you start to grow, it’s time to focus on your strengths and, more importantly, recognise your weaknesses. Even as a ‘people person’ I realised that I needed to spend more time on the business strategy for growth and the transactional time spent managing people processes back at base was overtaking that. In other words I wasn’t being as effective as I needed to be. I had to let go.
I also realised that the trade off between the costs of investing in HR staff versus the potential benefits of having better individuals and processes managing our growing workforce combined with less reliance on expensive external legal advice was actually stacked in our favour.
The time had arrived to hand the reins to a colleague with more than just a passing responsibility for people in the business.
But with opening up our company to more focused, pro-active and established HR practices, we also opened ourselves up to a very important question. How exactly can we know that we are getting a return on our investment in HR?
Certainly we could look at increases to the bottom line or to our customer base, but they are very immediate short term effects. An investment is not just about immediate returns, it’s about a long term impact and our people generally represent the biggest investments that we ever make.
SMEs should seriously consider how being able to value their talent will enable them to grow and develop themselves as organisations
The concept of being able to calculate the value of your people has been around for a long time, but without much success. For many it is seen as something that only large corporates can benefit from, but I believe that SMEs, that section of industry that employs a third of all employees in the UK, should seriously consider how being able to value their talent will enable them to grow and develop themselves as organisations.
This is a key question that is being addressed by the Valuing your Talent initiative, an RSA Premium which is being funded by the UK Commission for Employment and Skills (UKCES) where I am a Commissioner.
Sean Taggart is Owner and Chief Executive of The Albatross Group
Visit Valuing your Talent to join the community of HR practitioners, business owners, finance executives and designers collaborating through open innovation to help SMEs understand and invest in the value of their people.
The sun has been shining on the RSA Family of Academies again this week, both literally and metaphorically!
We’ve had a great response to our call for West Midlands based Fellows to get involved in a new mentoring scheme for students at our Academies. If you’re interested but haven’t yet got in touch it’s not too late to sign up and there’s an initial event in Birmingham on Tuesday 22 May.
This Tuesday Hilary Chittenden was at Ipsley CE RSA Academy, giving the school a welcome distraction from this week’s SATs. She was working with a group of 12 and 13 year olds on their pupil design awards – our new school-age version of the student design awards – demonstrating how youngsters can unleash the power to create.
On Wednesday I joined the Principals of the schools in the RSA Family to work out how to create a really top-notch teacher training offer that supports teachers at every stage of their career, from their initial teacher training right through to headship. There was huge enthusiasm for co-ordinating and developing the great existing practice in our schools, and also for developing the link with the RSA to give teachers in our RSA Academies more opportunities to engage in research and enquiry in the way that today’s British Education Research Association report advocates.
On Thursday Arrow Vale RSA Academy’s Ofsted report was published, awarding the school a judgement of “outstanding” in every category. The weaknesses of the inspection process have been well documented, and the dominance of Ofsted’s arguably narrow mechanism for describing and assessing education brings with it significant problems. Nevertheless, in this instance the inspection team have got it spot on, understanding Arrow Vale’s many strengths, and also how the transformation of a school that had never previously been rated as better than “requiring improvement” has been achieved in such a short space of time.
The inspectors have appreciated that whilst the role of the Principal, Guy Shears, has been absolutely key, he has not succeeded by working alone. By the time the school became an RSA Academy in September 2012 Guy had been working closely with the RSA and with Whitley Academy, another outstanding school in the RSA Family, for nearly a year, and this three way partnership has been crucial.
The RSA’s model of school improvement, whereby support is provided by practicing teachers and head teachers from a school improvement partner school in the Family rather than by a central pool of advisers, is relatively unusual in the world of Academy chains. It requires no small commitment on the part of the partner school. Whitley’s Principal, Lorraine Allen, has dedicated enormous time and energy to providing support and practical advice to Guy and his team. Whitley have also seconded a senior member of staff to work as Vice Principal at Arrow Vale for the last two years, which has provided an excellent professional development opportunity for him as well as benefiting the school. But the partnership extends more deeply than this – staff at all levels, including business manager, heads of English, the SEN co-ordinators and so on have worked together, bringing benefits to staff in both schools.
As well as bringing benefits to both the school providing the support and the receiving school, our model of school improvement has the added advantage of being self-sustaining. With Arrow Vale RSA Academy being judged to be outstanding our capacity to grow as an RSA Family is increased. So, when I was asked by the lead inspector, “what next for the school?” part of my answer was that Arrow Vale will be able to take on the role of school improvement partner for another school joining the RSA Family, just as Whitley has supported Arrow Vale. What I wasn’t able to tell her was where that new school would be. So, if you work with a school in the West Midlands that might be interested in joining the RSA Family of Academies and working with the RSA and the fabulous schools in our Family, do get in touch…..
In January I wrote a couple of blogs about how drones and 3D printers would soon transform our lives and that policy makers need to think about the implications now rather than playing catch up later. Since then there have been a steady stream of articles about the two technologies which suggest both are going to be transforming our lives sooner rather than later.
Both Facebook and Google have plans to use solar powered drones to provide internet access to more of the world’s population, a data stealing drone was revealed at a security conference in Singapore and the BBC revealed it has its own Drone journalism team.
Given that I was on the right path with those two bits of technology, I thought I’d draw up a list of 8 technologies that will change the world that policy makers really need to be thinking about now.
Filed under: Design and Society, Enterprise, Innovation, Social Brain
The RSA is, almost fundamentally, a place of debate. We debate at lectures with speakers; we debate online with the media; but most of all, we debate amongst ourselves. We debate the morning’s news over breakfast; we debate project and report details at lunch; we debate existentialist dilemmas and the meaning of life over late-night drinks; and the cycle begins anew. Read more
Richard Blissett is Co-founder and CTO of EduKit, an online platform that will help disadvantaged students by matching them with organisations that can provide specialist educational and personal development support. Edukit has recently received RSA Catalyst funding. This is a guest blog from Richard.
Just days before Christmas we received the amazing news that we’d been offered a £2k Catalyst grant to develop a prototype of our ambitious EduKit application – an online platform that will connect schools in deprived areas with youth programmes being run by social enterprises and charities (aka providers). Our prototype is important as it will help us to demo our planned online tool to teachers and students and to collect vital feedback that we will need before we start system development. In addition to this, we had also selected three schools with whom we decided to pilot our approach manually. We were all set for 2014 to be truly eventful – and momentous.
And we have certainly not been disappointed. In early January we handed our system design to our developer Christian, a bright new graduate, who set about turning our vision into reality. After two months of hard slog we have now almost finished developing a prototype which demos the different log in screens i.e. for teachers, school admin staff, students etc and shows the results and analysis that will be available for users. We have also finished our paper pilot during which we matched 29 students (each with interesting, high quality local programmes that they would otherwise have been unaware of) and are just waiting to hear back from schools as to which programmes they will be enrolled for. The feedback from the schools has been exceptional and each has provided us with a testimonial of the service!
“The students have been able to access support from programmes that are tailored to their specific needs and we have already connected with local organisations recommended by Edukit, who offer support/services to young people. Some of the students are receiving free, regular mentoring, and for others we are hoping to give them an extensive experience of living and working on a farm for a week. The whole process has been so helpful in finding targetted programmes to ensure the needs of our students are being met.” Debbie Coloumbo, Eltham Hill School
“The matches between providers and our students have been ideal. For a number of our students, having an additional resource to support and engage them has meant that they are no longer at risk and are much more engaged in their education. This is equally true of those in Year 11 as those in Year 8″. Amanda Desmond Assistant Headteacher, Southfields Academy
But what has really surprised us is how much we’ve learnt about how schools work. During just three or so weeks, we’ve been able to find out so much about what their challenges and expectations are and how users will use and value our tool. For example, we’ve learnt that whilst schools are entirely committed to helping their students in whatever way they can, they can usually take far longer than we had hoped to get back to us so it’s best to either organise drop-ins to help them fill in their data or build an very user friendly online system which would allow both teachers and students to easily enter their data. We also learnt about how schools plan their budgets in order to finance external support.
It’s been a great learning experience but we’re not quite done yet, based on the feedback we have received we now plan to build a Beta version of the online service. This will allow us to test the online functionality and onboard many more charity programmes into our database. if you’d like to find out more about our progress so far please contact us at firstname.lastname@example.org
Watch this space for further updates!
Starting up on your own is certainly no easy feat – in fact we often discuss the potential obstacles that lie ahead at the RSA’s monthly Social Entrepreneurs breakfast. However, one thing I have noticed is that the first barrier is not (as you might think) imagined lack of capital; it’s simply getting started.
Seemingly, a number of skilled, imaginative people are just unsure how or where to begin.
It wasn’t until I began working at the RSA that I fully appreciated the value of having a support structure. I thought breaking out on your own was something you should do…alone? I soon learnt that successful leaders do quite the opposite: they join a network, get training and tap into all the help that’s available.
A couple of weeks ago, we hosted an evening event at RSA House for thirty individuals currently undertaking the Clore Leadership Programme which focuses on those with experience working in the Arts, and the Clore Social Leadership Programme which is primarily for people with careers in the social sectors. We were privileged to have a mixture of current Clore Fellows join us for some drinks, networking and an historical tour of the building.
For those who don’t know, the Clore programmes are designed to develop strong leaders in the cultural and social sectors so that more individuals are better equipped to engender positive change in their communities, organisations and the world around them.
Given the electic mix of experience and knowledge in the room a number of interesting conversations were initiated – from discussing the trajectory of the Walt Disney corporation, to the role of art in school curriculums – Clore Leaders are inspiring and inspired company. For more information about the current cohort of Clore Cultural and Social Leaders you can view full profiles on the respective websites.
We were also joined by Asma Shah FRSA who spoke to the room about her social enterprise Ladies Who L-EARN. Asma demonstrates exactly how transformative the Clore programme can be. With a background in the Arts, Asma was a Clore Cultural Fellow though as she pointed out, you wouldn’t know it now as her current work sits firmly within the social sector.
Upon finishing the programme she joined the RSA Fellowship and by applying to RSA Catalyst, Asma was able to get her project off the ground. Since then she has been able to access further funding, attract more volunteers and ultimately, help more women.
Asma was keen to point out the combination of the Clore Fellowship and RSA Fellowship is a powerful one. This cannot be overemphasised. Asma began working with women in her community who had limited access to the kind of training or social capital that she had gained from joining influential, supportive networks like Clore and the RSA.
The RSA has partnered with Clore Leadership for nine years now and we continue to work together because of our mutual belief that investing in individuals is one of the fundamental ways to improve society.
Part of investing in people is offering them a framework to carry their ideas, so that getting started is never an obstacle.
Alexandra Barker is a Fellowship Development Coordiantor at the RSA
If you would like more infromation about RSA Fellowship or any of people or projects mentioned above, then contact email@example.com
The RSA’s Social Mirror project was featured on BBC points west yesterday. Footage will be available online until 7pm tonight, and our slot starts around the 18 minute and 50 sec mark.
Social Mirror is a way of operationalising network analysis and wellbeing science to make tangible differences to peoples’ lives. In the Social Mirror: Community Prescriptions project, people waiting to see GPs in Knowle West, Bristol, are asked to complete a short questionnaire via an app on a tablet computer and are then given a ‘social prescription’. This directs them to community activities or groups such as coffee mornings, sports classes or local history clubs – instead of being prescribed drugs or other health interventions. It’s essentially a bit like an automatic magazine quiz: you answer questions and, if you need it, Social Mirror can issue you with local ‘community prescriptions’ based on your interest: from a walking group to a photography class.
In the BBC Points West video I explain why Social Mirror is important, and why our human and community-based approach to health and social care demand management is so necessary and timely.
“We know that social isolation can be as bad for you as smoking, with effects ranging from depression to cardiovascular disease. It’s often very small changes that make big differences in our lives; and Social Mirror is that first step from being alone or feeling that you are not doing great things in your life, to feeling part of your community”
From small acorns, great oaks. What has been described by Radio 4’s Giles Fraser as a ‘small local project’ is one participants have claimed has made their ‘life is worth living’. One participant who was given a prescription for a walking group has never looked back. He says:
“It has changed my life. I would recommend it to anyone. I wasn’t doing anything; I’d been a recluse and for three days a week I wouldn’t go out of the flat and the weight was piling on. I’ve now lost a stone and I can talk to people quite freely which I couldn’t before.”
The benefits are also being felt by local activities. Mary Hall runs a lip-reading group at Knowle West Health Park for those with hearing loss. She has had referrals from Social Mirror and says her group really benefits those who attend. She explains:
“They come and meet other people like themselves and compare notes to their heart’s content – it’s much less isolating for them. I reckon I keep people out of doctors’ surgeries because of depression. They come once a week and we are like a family here.”
As I have said elsewhere, my hope is that one day Social Mirror and other community approaches that change social relations to transform economic and community potential will be available for all. For now, fingers crossed!
Filed under: Design and Society, Education Matters
Some good news for a Friday morning: Despite our Kickstarter campaign to raise money for the Pupil Design Awards pilot falling just short of target (we had £8,000+ pledged), our Academies have agreed to support this pilot project using their own resources, meaning we are able to go ahead! We have begun working with teachers to transform three RSA Student Design Award briefs, and work with pupils will begin in April.
Mollie Courtenay, who was shortlisted for the RSA Student Design Awards in 2013, is one of our alumni who is keen to get involved. Mollie studied graphic design at Kingston University and graduated with a first in 2013. She has recently taken the new position of Junior Designer in the Design Council Challenges team who use design to tackle big social issues, working on a variety of projects including the Knee High Design Challenge. Here she reflects on her own experience of the RSA Student Design Awards, and why introducing social design thinking into schools will inspire pupils to think beyond the classroom…
“Yes Miss! I believe introducing the RSA Pupil Design Awards to schools would offer a practical method of inspiring pupils to think beyond the classroom. How incredible would it be if young people began to build and use their skills and imagination to tackle real social issues?
My personal reflection of school, is that it could often make me feel like one of many others; year by year I was in the same class, in the same uniform, answering the same exam questions. Even when it came to Design and Technology, the end product was always prescribed; each of us designing perfume packaging or a place mat.
The Pupil Design Award project briefs would offer an opportunity for pupils to embark on an individual journey, to create a project that provides unique insight, and to design an innovative solution to a challenging question. There is no single correct answer with these briefs, which is often why they exist and why they are so exciting.
I took on a RSA Student Design Awards brief at University, as I was motivated by the realness of the issue I was designing for (encouraging safer driving among young drivers). At one point I remember I had covered a whole wall in my flat with my research. When my flatmate got home, he looked at me as if to say- ‘er, are you alright..?’ I was great – I had found something that I was interested in, and discovered the issue I wanted to solve through design.
I am currently working on a project that focuses on the development of children in their early years, up to the age of five. When working in this environment you can’t think about design in a way that produces shiny, perfect and one off things.
One of the most important factors when designing for society is to really understand the issue or problem you are trying to solve, whilst building empathy for people and situations you are working with. It is unlikely that this can be done without spending time with people where they are. This means getting out and about, learning from many sources, observing, monitoring, questioning, recording and interpreting. Having an agenda and going out to fulfill it.
Giving pupils an opportunity to take responsibility for their own project is a fantastic way of encouraging individuality and creativity. Unlike some school subjects, these design projects allow for mistakes; and that’s where the really interesting learning happens. It’s so important to continually look back and challenge your own thinking and not rely on your own assumptions.
I am super excited for the launch of this project and hope that schools can see the value in adding it to their existing curriculum.”
If, like Mollie, you want to get involved in the Pupil Design Awards, there are plenty of ways to do so!
- Become a mentor or judge We are looking for a handful of designers to help mentor the pupils through the briefs.
- Donate a prize This could be an industry placement or some design-related goodies – we’re open to suggestions!
- Help take the project UK-wide We are already looking for other schools and especially sponsors to take this project beyond our Academies.
If you would like to get involved, or receive project updates, please get in touch – firstname.lastname@example.org
Filed under: Arts and Society, Design and Society, Social Economy
The first ever unMonastery launched this month in the city of Matera, in Southern Italy. Doing something new is messy. The path is unclear, doubt is a killer, and it’s somehow never easier to quit than when you are on the verge of something real.
2014 could be the year of unMonastery, and my mission, gladly accepted, is to help shape evaluation models and metrics that help us understand what it is and if it is working.
UnMonastery is place-based social innovation that throws a group of people into one place – currently Matera – and sees what happens. It takes issues facing the whole of Europe – youth unemployment, mismatched skills, brain drain to major cities, under-utilised buildings, depleted public resources –and offers up a secular, 21st century version of the monastery. People with skills and projects to offer are housed, fed and work out of a building that would be otherwise left empty.
Best suited to areas suffering brain drain and a lack of home-grown opportunities, the ‘unMonasterians’ are tasked with working with people from the local area to develop locally specific projects that respond to local needs and assets. For me the key question will be measuring whether the project is one that both preserves the sanity of its protagonists, and can be mapped to really engage with and become embedded in its local area. Without the wellbeing of those working in it, it becomes a workhouse, without local embeddedness it becomes a fun working holiday for some super-skilled Europeans.
The Matera unMonastery is situated in the ‘Sassi’ of Matera, a ridiculously picturesque setting in the labyrinthine ancient part of the city, where, since the troglodyte era, houses have been built into the local ‘tufo’,a calcarenitic rock that comes from marine sediments. Whilst fantastic, this setting will actually prove to be one of the first challenges for the unMonastery: Matera, the people, is not Matera, the beautiful and touristy Sassi.
The Matera unMonasterians were selected through an international open call in which people were encouraged to apply for residencies in Matera with projects that responded to local needs and interests, as had been set out following a series of co-production workshops. The final team comprises of projects that take us from building functional solar-panel trackers with local young people, to setting up water-filtering systems for urban farming. The skill-set of the unMonasterians spans coders, graphic designers, illustrators, engineers, social scientists, artists. Over the next four months their projects will focus both on Matera, and on unMonastery as a venture in its own right. UnMonastery favours total, brutal, transparency: you will able to follow its progress, with everything from project plan updates to budgets available online. If at all curious, you can meet the team and ask many questions today (!) from 10am UK-time, by following the hasthtag #unmon on twitter.
Progress so far?
Due to the iterative nature of building unMonastery, it was always hard to know what it would end up being. Born as an idea in the first EdgeRyders conference in Strasbourg, it only became real when Matera – currently a candidate for European City of Culture 2019 – stepped up as a host and funder. First Materans shaped unMonstery in their understanding of what Matera’s assets, resources and needs were; then the unMonastery applicants shaped unMonasery through the projects they proposed. And now, Matera and unMonasterians – sometimes the same thing – will shape each other.
So, how will we know if it is working?
Without the wellbeing of those working in it, #unMonastery becomes a workhouse; without local embeddedness it becomes a fun working holiday for some super-skilled Europeans
The job of the unMonasterians is now to work hard and be nice to each other – not too light a request when living and working in the same space as up to ten people for up to four months.
Using metrics developed in the RSA’s Connected Communities work, I am helping them develop ways of measuring how things are going, inside and out.
1. How are you? Social change is messy, and burn-out is often the cost. The unMonasterians will be asked to measure their levels of wellbeing, and make sure they have routines that allow for some version of the five ways to wellbeing and proper sleep.
2. Do you feel part of a community? RSA Connected Communities work has really highlighted the importance of feeling part of a community, of feeling accepted where you are.
3. Do you feel supported? It is important to know that you can go to others when you need, and our social connections are often the first thing to suffer when we move around. Even for those who live in Matera full-time, their new focus could disrupt those social connections that currently help them feel well.
4. How are you and your project linking in to the local area? This is the big mama of the questions. Even if our unMonasterians are happy, bright eyed and bushy tailed, without real local engagement unMonastery is a spring-break, not a new way of working. Using social network analysis, and possibly linking to unMonasterian Lucia‘s walking ethnographies, we will be tracking who the unMonasterians are working with, how this changes, and if this goes beyond the existing contacts of our contacts. Everywhere is a bubble: a key question will be whether we can burst ours.
2014 could be the year of the unMonastery, and unMonastery could be the start of something really excellant. Please do follow unMonastery on twitter, keep up to date with what they are doing here, and join them for an online twitterstorm at 10am today!
— Edgeryders (@edgeryders) February 8, 2014
Gaia Marcus is a Senior Researcher on the RSA Connected Communities project.
You can find her on twitter: @la_gaia
The fabulous poster images are all by Anthony Burrill.
As Chief Executive of RSA Academies I travel regularly to the West Midlands to work with our four RSA Academies, in Coventry (Whitley Academy), Redditch (Arrow Vale RSA Academy and Ipsley CE RSA Academy) and Tipton (RSA Academy). Yesterday I ventured even further north, to speak at the Academies Conference in Manchester.
In a programme that included some essential but somewhat dry topics such as governance structures and admissions arrangements, I was delighted (and not a little relieved!) to have been asked to talk about an area that lies at the heart of RSA Academies’ work: preparing students for life beyond the school gate. The talk was a timely one, with yet another survey published this week showing that the vast majority of young people don’t feel they received enough information about post-secondary education and careers. If there is a crumb of comfort to be found in the survey, it is that UK students are not alone – the survey found a consistent pattern across Europe, with the possible exception of Germany.
So, what are we doing in the RSA Family to ensure that young people in our schools are informed about and prepared for the world beyond the school gate?
Well, firstly we’re recognising that Universities and employers are looking for more than just good qualifications, and so we’re helping our pupils to develop a range of skills and competences. One essential component is the development of leadership skills. Our annual student leadership conference at the RSA in London are a high point of the school year, and the students themselves are setting the agenda for the year’s work, which has included a series of student voice podcasts, and a student led peer review of the schools in the Family. Students at Whitley Academy recently participated in a debating competition, and this clip of the winning entry shows just how far they have come. Our next step is to increase the number of opportunities for younger children by introducing a Family-wide year 8 leadership programme, which will be targeted at children from disadvantaged backgrounds and those who may be lacking in confidence, to develop their skills in this area.
We are also developing a strong partnership with Warwick University, building on their existing widening participation programmes, to increase the number of applicants from lower income families or those who would be the first in their family to go on to higher education. The programme has been informed by children themselves, including those at Ipsley CE RSA Academy. These pupils convinced the partnership of the need to start working with children when they’re young, and so it will give children from Year 7 upwards the opportunity to meet lecturers and students from different faculties, and to visit Warwick, giving them the confidence to believe that a University education really is for people like them.
And we continue to benefit from the generosity of our Fellows and Royal Designers for Industry who give their time and expertise in various ways to bring new experiences to our students. The RSA Academy in Tipton have just had their first student provisionally accepted into Oxbridge following coaching and support from Bill Good FRSA who was on hand to support students at a Post 16 evening before the winter break. Other recent examples include a project with Ben Kelly who has encouraged students from Arrow Vale RSA Academy to think differently about the school’s entrance hall. The students successfully pitched to the Governors for funding to realise their designs with Ben coming back to school in the coming months to support the conclusion.
For 2014/15 we want to make it even easier to enable Fellows to connect with our Academies, by developing a menu of things that they might offer e.g. a work-place visit, a careers talk, to be a mentor for a sixth form student. If you have ideas about how this might work, or would like to make an offer, please do let me know.